Membership FAQs

General

Q: When will my membership packet arrive?
A: Membership packets are sent out once a week every Friday. Packets can take up to 2 weeks to arrive. Please wait 2 weeks before inquiring. Note: if you sign up for your membership on a Friday, your packet will not go out until the following Friday.

Q: What if I do not receive my packet within 2 weeks?
A: If you do not receive your membership packet after 2 weeks of signing up please contact Mandy at mandy@treadlightly.org or Kiersten at Kiersten@treadlightly.org

Q: How often do I need to renew my membership?
A: All memberships need to be renewed annually. Your membership expiration date is the same calendar date as your join date. Ex. If you join on July 17, 2018 your expiration date and date of renewal will be July 17, 2019

Q: Will I be notified when my membership is up for renewal?
A: Yes, you will receive 3 renewal notices via email. The first will arrive the month before your renewal date, the second on the month of your renewal, and the last the month after your membership has expired. Once you renew you will not receive any renewal notices.

Q: What if I have a change of address before my membership packet is sent?
A: If you have a change of address please contact the Tread Lightly! office as soon as possible. Make sure to add your apartment or suite number when filling out your online join form.

Q: Do I need to keep my membership letter?
A: Yes! You should keep your membership letter for your records. Furthermore your membership letter will be required when using the FCA discount. You will need to provide a copy to your dealer as proof of membership.

Q: Can my friend use my membership benefits?
A: Tread Lightly! benefits are designated for Tread Lightly! members only. Spouses that share the same last name are eligible to use the FCA discount with Dealership approval. Note: Talk to your dealer about specifics.

Q: What if I misplace my membership letter?
A: If you misplace your membership letter you can receive a digital copy from the Tread Lightly! Team. Please contact one of the contacts below.

Q: Can my membership be refunded?
A: Unfortunately, no. Memberships are final sale. If you plan to utilize the FCA discount please check with your dealer BEFORE signing up to make sure your vehicle is covered under the FCA discount. Some new released vehicles are NOT covered under the discount. If you have more questions you can contact Chrysler directly at: 888-444-4321.

Q: Can I get an electronic copy of my membership letter?
A: If you are a $100 Individual member we will provide a digital copy of your membership letter via email. You will receive this BEFORE your physical packet is delivered. You will still receive a physical packet in the mail with all of your benefits and additional information.

Benefits

Q: How long do I need to be a member before I can use the FCA discount?

A: All members are required to be active members for 30 days before utilizing the FCA discount. All other benefits can be used immediately.

Q: At what level do I qualify for the FCA discount?

A: The FCA discount is only available to $100 Individual members and above.

Q: How will I receive the information to utilize my FCA discount and other benefits?
A: To utilize your Discount Tire rebate please visit discounttire.com. Please direct all questions about tire rebates directly to Discount Tire. This discount is only available to $50 Individual members and above.

Q: What do I need to have for the dealership to utilize my FCA discount?
A: 1.To use the FCA discount you will need to follow the instructions on your membership letter.

2. You will need to create your personalize control number by using the Tread Lightly! company code- this is located on your membership letter.

3. Provide a copy of your membership letter to your dealer

Q: What do I need to have for the dealership to utilize my FCA discount?
A:
1.To use the FCA discount you will need to follow the instructions on your membership letter.
2.You will need to create your personalize control number by using the Tread Lightly! company code- this is located on your membership letter.
3.Provide a copy of your membership letter to your dealer

Q: How do I know what vehicles are covered under the FCA discount?
A: Chrysler has the right to add or remove any vehicles at any time to the FCA discount program. Please check with your dealer before purchasing your Tread Lightly! membership. Visit Chrysleraffiliates.com for more information.

If you cannot find the answer to your question here please contact Mandy at mandy@treadlightly.org.

Tread Lightly! Partners