Membership FAQs

Membership packets are sent out once a week on every Friday. Packets can take between 2-3 weeks to arrive. Please wait 3 weeks before inquiring. Note: if you sign up for your membership on a Friday, your packet will not go out until the following Friday. You will also receive a digital copy of your membership letter via email. The benefits listed on the digital membership letter can be used immediately (with the exception of the FCA discount as there is a 30 day waiting period). Some benefits will come within your packet, you must wait to use these benefits once your packet arrives.

If you do not receive your membership packet after 2-3 weeks of signing up please contact us at membership@treadlightly.org.

No, all of our memberships are non refundable. Please make sure you are checking with your dealership BEFORE purchasing a membership as we will not be able to refund you if the dealership will not accept the FCA discount. Again, all purchases are final and will not be refunded.

As of May 1, 2025 all memberships are set up on automatic renewal. You will receive a reminder email before your membership renews, which you can cancel your auto renew if you choose.

Membership join dates before May 1, 2025:

No memberships before May 1, 2025 will automatically renew. You will receive a reminder email a month before your membership will expire. If you choose to renew, you will then be on our automatic annually renewing plan, which you can cancel anytime.

Example:  If you join on July 17, 2023, your expiration date and date of renewal will be July 17, 2024. We do not hold onto your credit card information. Your membership will not be auto renewed. You must manually enter in all your information on the membership join form to renew. If you choose not to renew, you can simply let your membership expire, there is no need to cancel your membership as we will not automatically renew it.

You can manage your membership by selecting “manage my donation” which is located on the bottom of your sign up email, or you can access your membership portal here. You can cancel your automatic renewal at anytime.

Yes, you will receive 3 renewal notices via email. The first will arrive the month before your renewal date, the second on the month of your renewal, and the last the month after your membership has expired. Once you renew, you will not receive any renewal notices. If you renew and are still receiving renewal notices, please reach out to the TL! Team.

If you have a change of address, please contact the Tread Lightly! team as soon as possible: membership@treadlighlty.org.

Yes! You should keep your membership letter and email for your records. Furthermore your membership letter will be required when using the FCA discount. You will need to provide a copy to your dealer as proof of membership. Your digital membership letter will work just the same as the one you will receive in the mail. You can send your dealership the digital membership letter as sufficient proof of membership.

Tread Lightly! benefits are designated for Tread Lightly! members only. Spouses with the same last name are eligible to use the FCA discount with Dealership approval and FCA approval. Please contact your dealership or FCA to check for their approval, we cannot approve it.

If you misplace your membership letter please refer to your digital copy. If you do not have the digital copy, you can receive one from the Tread Lightly! Team. Please reach out.

No, you cannot. Letters are processed in bulk once a week. We are unable to provide letters earlier than the processing date. We process on Friday’s. If you sign up on a Friday, you will not receive your letter until the following Friday.